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mochi
When an aquaintance confronts me in a foul mood. I tell them to take a step back, chill out, I'm sure you're upset about _____, but you need to calm down. I don't appreciate you talking to me like that. If I did something wrong/hurtful to them, I apologize, figure what made them so upset, understand they are hurt, and try to find a common ground as to how to fix things, etc. If they keep pushing the line, yelling in my face, touch me in a bad way, I walk away while telling them I'm not going to talk to you right now until you can settle things calmly. If they follow me, and keep pushing my buttons, touch me again after I warned them not to touch me. Hit me. I end up getting physical. It never leads to that though. But I will not be degraded like that and prepare for the worst.
When its a friend, I let them talk, no matter how mad they are. Let them calm down at their own time and listen.
If its at work and a customer is upset, I just agree with them. I understand. I'm sorry. Etc. "Customer's are always right"
If its a stranger?... and they're confronting me... I ignore them. They keep bothering me, still ignore them. They say mean things. Ignore them. It's not worth my time. Headphones in ear? Check. Music blaring? Check.